At Icoriii, we value your trust and are committed to providing a smooth, transparent, and enjoyable shopping experience. We take pride in the quality and care that go into every eco-friendly and natural product we offer — from our handcrafted candles and essential oils to our sustainable glassware, wooden homewares, teas, and incense.

Our Refund and Returns Policy ensures that you can shop with confidence knowing that your satisfaction is our priority. Please read the following carefully to understand your rights, how we handle returns and refunds, and what steps to take if something isn’t quite right.

1. Our Commitment to Quality – Refund and Returns Policy

Each Icoriii product is thoughtfully curated, ethically sourced, and inspected before dispatch to meet our quality standards. Because many of our items are handcrafted or made from natural materials, slight variations in color, texture, or finish may occur — these are not faults but part of the natural charm that makes each product unique.

We stand by the quality of our products. However, if your order arrives damaged, faulty, or incorrect, we will gladly resolve the issue promptly in accordance with Australian Consumer Law.

2. Eligibility for Returns and Refunds

We want you to love every purchase from Icoriii. If you’re not fully satisfied, we offer returns or exchanges under the following conditions:

a. Change of Mind

We understand that sometimes a product may not suit your needs or home as expected. For change-of-mind returns:

  • You must notify us within 30 days of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • The item must be in saleable condition, free from any marks, damage, or scents.
  • Proof of purchase (such as your order confirmation email) is required.

Please note that return postage costs for change-of-mind returns are the responsibility of the customer. Once we receive and inspect the returned product, we will issue a refund (excluding the original shipping fee, if any) to your original payment method.

b. Faulty or Damaged Items – Refund and Returns Policy

If your order arrives damaged or faulty, we’ll replace or refund the affected product. To help us resolve the issue quickly:

  • Contact us within 7 days of delivery at [admin@icoriii.com.au].
  • Include your order number, a brief description of the issue, and photos showing the damage or defect.

Depending on the situation, we may offer:

  • A replacement of the same item,
  • A store credit, or
  • A full refund to your original payment method.

We may not require the faulty item to be returned, but if we do, we’ll provide a prepaid return label at no cost to you.

c. Incorrect or Missing Items

If an item is missing or incorrect, please let us know within 7 days of receiving your order. We will investigate and arrange for the correct item to be shipped to you or issue a refund if the product is unavailable.

3. Non-Returnable Items– Refund and Returns Policy

Due to hygiene and safety reasons, the following items are non-returnable unless they are faulty or damaged upon arrival:

  • Essential oils and fragrance blends
  • Tea, herbs, and consumable goods
  • Incense and other burnable items
  • Opened candles or used diffusers

We kindly ask that you check your order carefully before finalizing your purchase.

4. How to Request a Return or Refund

We’ve made our return process simple and customer-friendly.

To initiate a return or refund, please follow these steps:

  1. Contact Us:
    Email [admin@icoriii.com.au] within the applicable return timeframe with your order number and reason for return.
  2. Receive Instructions:
    Our customer service team will reply within 1–2 business days with return instructions including RMA number and, if applicable, a prepaid label for faulty or damaged products.
  3. Pack Your Return:
    Securely repackage the item in its original box or suitable protective packaging to prevent damage in transit.
  4. Ship It Back:
    Send the return parcel to the address provided. For change-of-mind returns, you are responsible for return shipping costs.
  5. Inspection and Refund:
    Once we receive the returned item, we will inspect it and process your refund, exchange, or credit within 5–7 business days. Refunds are issued to the same payment method used for your purchase.

5. Refund Timeframes – Refund and Returns Policy

After your return is received and approved:

  • Refunds are processed within 5–7 business days.
  • Exchanges are dispatched once your return has been inspected and approved.
  • You’ll receive an email confirmation once your refund or exchange has been processed.

Please note that processing times may vary depending on your bank or payment provider.

6. Free Shipping Policy and Returns (Australia & New Zealand)

We proudly offer free shipping Australia-wide and to New Zealand on all orders. However, if a return is made for reasons other than a fault or error on our part (e.g., change of mind), return postage costs are not covered by Icoriii.

If your product was damaged during shipping or you received the wrong item, we will provide a prepaid return label and cover all associated return shipping costs.

7. Exchanges – Refund and Returns Policy

If you’d like to exchange a product for a different item or variant:

  • Contact us within 30 days of receiving your order.
  • The item must be in new and unused condition.
  • Once we receive the returned product, we’ll process your exchange and dispatch your replacement item promptly.

If your preferred item is out of stock, we can issue a store credit or refund.

8. Store Credit – Refund and Returns Policy

If you choose store credit instead of a refund, you’ll receive a digital voucher code equal to the refund amount. This credit can be used on any product on our website and will remain valid for 12 months from the date of issue.

9. Cancellations

If you need to cancel an order, please contact us as soon as possible.

  • If your order hasn’t been shipped yet, we’ll issue a full refund immediately.
  • If your order has already been dispatched, it will need to be returned under our standard return conditions.

Please note that once an order is in transit, it cannot be cancelled.

10. Damaged Packages or Missing Deliveries

While we take every precaution to ensure your order arrives safely, occasionally parcels can be delayed or damaged in transit.

If you receive a damaged parcel, please:

  • Take clear photos of the outer packaging and affected items.
  • Contact us at [admin@icoriii.com.au] within 7 days of receiving the delivery.

If your order appears missing or significantly delayed, reach out to us so we can investigate with our courier partners and provide an appropriate resolution (replacement, refund, or store credit).

11. Compliance with Australian Consumer Law

Our policy aligns with the Australian Consumer Law (ACL), which provides certain guarantees that cannot be excluded.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy affects your rights under the ACL.

12. Responsibility for Return Shipping

  • For faulty, damaged, or incorrect products: Icoriii will cover all return shipping costs.
  • For change-of-mind or non-fault returns: The customer is responsible for return postage costs, and the item must be sent via a trackable method.

We recommend keeping your tracking receipt until your refund or exchange is confirmed – Refund and Returns Policy.

13. Packaging for Returns

To protect our environment, we encourage customers to reuse the original packaging when returning items – Refund and Returns Policy. Please ensure that fragile items (e.g., glassware or ceramics) are securely wrapped to prevent breakage in transit.

14. Contact Us

If you have any questions about our Refund and Returns Policy or need help with your order, we’re here to assist.

Icoriii Eco & Natural Products
Email: [admin@icoriii.com.au]
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
Location: Based in Australia — proudly shipping free Australia-wide and to New Zealand.

15. Policy Updates

We may occasionally update this Refund and Returns Policy to reflect changes in our practices, laws, or shipping providers. Any updates will be published on this page with the new effective date. We encourage you to check this page periodically for the latest version.

Final Note

At Icoriii, we’re more than an eco-conscious brand — we’re a community built on trust, transparency, and sustainability. Every order you place supports a movement toward mindful, earth-friendly living.

If something isn’t right, we promise to make it right. Thank you for choosing Icoriii — and for being part of our journey toward a cleaner, greener future.

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